What Is Tech Support?

If you are looking in to your tech support options you will find that “tech support” comes in many forms. There are individual IT service consultants who can help you one-on-one. However, since they are a one person shop they may not be available when you need them most.

There are large IT outsourcing agencies that can always have “someone” available. Who helped you last month is most likely not the same person who will help you on your next support call. You will spend time catching them up on your network setup.

Personalized Tech Support Services On-Demand

Howard Tech Advisors is the best of both worlds. We provide personalized IT support on-demand. With HTA, your company has a dedicated support team member who knows the ins and outs of your company including infrastructure, employees, and third party vendors. Our tech support services include:

• Desktop support
• Server administration
Network security
Computer backup and disaster recovery
• Business continuity planning
• Cloud services
Customer Relationship Management (CRM) software including SalesForce, and
• More

And by “More,” we mean it.

If you need help setting up your tablet or mobile device, we can help. Need Microsoft support, including Office365? Need assistance with setting up your RingCentral phones? Too busy to handle your WiFi support services? Do your users need to setup remote work capabilities? We can help. Your HTA Team is more than just a “fix it” IT support company. We offer unbiased advice to help your business grow, so you can focus on serving your customers.

Reasons Why Our Clients Love Howard Tech Advisors

Dedicated Service Team: Each client has a dedicated HTA team to provide the most specialized, efficient service to enhance our relationship.

rob“What makes Howard Tech different from other technology firms, they integrate a really good relationship so I know them on a first name basis. They come by on a weekly basis to make sure we are up and running. There is a personalization to their business model. They take care of their clients and put that paramount above anything else.” ~Rob Carpenter, Baltimore-Washington Financial Advisors

Simple Contract Terms: For a flat fee service, we provide unlimited tech support services. Our agreements are month-to-month, so if you aren’t happy with our tech support services you will never feel tied down.

jaqueline“My board and I consider Howard Tech Advisors a trusted ally. It is nice to have someone constantly monitoring us to make sure we are working effectively. One of the valued benefits of being a partner with Howard Tech is the ability to call whenever we need to. I’m not worried about when my staff calls the technicians because it’s one flat fee. Unlike in the past where everything was an hourly fee, at which point they had to clear it through me.”
~Jacqueline Smith, Fort Meade Community Credit Union

Business Advisor: By looking at the big picture, we can recommend solutions that align with your business goals. We help you solve business problems, not just deploy or manage technology.

mary“Howard Tech Advisors has helped us strategically plan our IT and technology needs. We were in the process of trying to migrate from Macs to Windows and came to a standstill. They were able to quickly come in, modify the plan we had, make it better and more efficient, save us more money, and give us a more reliable system.”
~Mary Cannon, Allen & Shariff

Focused Tech Support Service Area: By providing IT support to a localized area, a member of our team can be on-site within 20 minutes. Howard Tech Advisors serves Howard County, MD, and beyond, including Columbia, Ellicott City, Elkridge, Fort Meade, Hanover, Jessup, Laurel, Linthicum, Savage, Annapolis, Arbutus, Arundel Mills, Baltimore, Burtonsville, Catonsville, Glen Burnie, Halethorpe, Odenton, and more.

Commitment to Community: Everyone at Howard Tech Advisors values serving our community. By volunteering our time, sponsoring local organizations and events, and engaging with partners in the community, HTA is dedicated to giving back and paying it forward.

We value integrity and relationships to build community. Let us be your IT Team…

Give us a call at (410) 997-2500 or fill out the Contact Us form to the right to see how Howard Tech Advisors can help you with your tech support service needs.

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