Traditional tech support services have ranged from pure hourly (only pay for what you use) to some number of hours monthly. This method tends to be reactionary IT support. In light of that, unlimited support offerings have been developed and have come to be known as Managed Services. It’s a fancy way of saying the client pays a flat monthly fee for unlimited day to day technical support.
Howard Tech’s Managed Services is effectively an “IT Department as a Service”, where the client acquires the business, technical, and staffing breadth of a complete IT Department at a fraction of the cost. We offer our managed services in Howard County, Baltimore, Columbia, Ellicott City, Jessup, Hanover, Linthicum, Annapolis, Laurel, Elkridge & Fulton. Our Managed Services includes:
- Unlimited brainstorming and discussion on how to leverage technology for your business
- Unlimited telephone or on-site technical support
- Complete infrastructure management for network, servers, desktops, security, email and much more
- 24/7 systems monitoring tools with proactive alerting
- Software update, remote control, and antivirus tools
- Image level backups with offsite backup options
- Disaster recovery planning and management
- Vendor management for phones, internet, copiers, and 3rd party software support issues
- New technology purchases
- Detailed documentation of all technology systems
- Annual technology training, strategy, and budgeting sessions
- Guaranteed fastest response time
Our Managed Services are available on a month-to-month basis with no long-term contract. At Howard Tech, we’re so confident that you’ll love to work with us that we don’t try to lock you into annual agreements. Knowing we’ll do a great job is all of the security we need.
Howard Tech is a business partner, committed to helping our clients grow by leveraging technology. Contact us to see how we might help you.