How We Do It

Nearly all our clients are located within thirty minutes of our office.  This is intentional and allows us to serve customers better and faster than any other provider.  While we can resolve most issues by phone, our proximity provides great peace of mind to our clients.

 

Our Managed Services agreements are flat-fee for unlimited support, and it perfectly aligns our clients’ interests with ours.  It’s good for us when our customers’ technology is working great, and it’s bad for us when things aren’t working well.

We serve businesses with IT services as you might wish for in healthcare.  We implement proactive solutions (like a health coach) to reduce risk, provide day to day support for anything tech related (like a primary care doctor) and do so in an unlimited manner (like the insurance company).  Unfortunately healthcare doesn’t really work that way, but it paints a decent picture!

While our Managed Services agreements include unlimited support for all day-to-day issues, our Project team implements one-time solutions.  These include infrastructure upgrades, office moves, cloud migrations and more.  These are also quoted as flat fee, eliminating the risk of a surprise invoice after the project.

We recognize that our success is enhanced by the success of our community, so the Howard Tech team actively supports many local causes.  These include serving on nonprofit boards, coaching and mentoring kids, providing discounted services and much more.

Our team has deep roots in the Baltimore and Howard County region, and we use our relationships to serve our clients in many other ways.

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