Our Managed Services agreements are flat-fee for unlimited support, and it perfectly aligns our clients’ interests with ours. It’s good for us when our customers’ technology is working great, and it’s bad for us when things aren’t working well.
We serve businesses with IT services as you might wish for in healthcare. We implement proactive solutions (like a health coach) to reduce risk, provide day to day support for anything tech related (like a primary care doctor) and do so in an unlimited manner (like the insurance company). Unfortunately healthcare doesn’t really work that way, but it paints a decent picture!