Senior Support Engineer

Howard Tech is a leading provider of end-to-end technology services for small and medium sized businesses. We’re growing rapidly and adding exceptional people to our team. If you’re a hard worker and would like to make a meaningful impact, we’d like to chat with you.

We’re looking to add a Network Engineer/Senior Help Desk engineer to our team. This person will serve as a point of escalation to our in-house help desk.

Job duties include:
Provide Tier 3 escalation for MS Windows servers, networking, and applications. This role will also serve as a mentor to the rest of the service team.

Skills/Qualifications:

  • 8-10 years of IT industry experience, preferably with an MSP
  • Minimum of 3+ years tenure with same employer
  • Microsoft Windows Server
    • Server 2008(R2), 2012(R2), 2016
    • Multi domain controller environments
    • Remote desktop services (multiple servers with a broker)
    • DFS
  • Networking
    • Excellent understanding of network security and best practices
    • SonicWALL firewalls (SonicWALL certification is a plus)
    • Layer 3 switching
    • QoS
    • VLANs
  • Applications
    • Troubleshooting skills with client applications
    • SQL
    • Microsoft Exchange
  • College degree and/or Cisco (CCNA or above) or SonicWALL certifications are a plus, though relevant work experience is more important.
  • Excellent customer facing and communication skills

Benefits:

We offer competitive compensation and employee benefits, and actively support individual development and community service. Best of all, we have fun while we’re doing it!

– Location: Elkridge, MD. Must live within or close to Howard County
– Compensation: Will be commensurate with experience
– Employer provided health, dental, vision, disability and life insurance
– Profit sharing and 401k plan available after one year
– Training and mentoring provided, with potential assistance to achieve appropriate industry certifications

If you are interested, please email jobs@howardtechadvisors.com. Thank you!



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