In today’s rapidly-changing world, a reliable and agile technological infrastructure is crucial for businesses of any size. Many small-to-midsize businesses rely upon a managed services provider (MSP) to maintain their hardware, online security, and other IT concerns. The relationship between companies and their MSPs can be a beautiful one. However, there are a few ways that business owners can make the most of their experiences with an MSP. If you are considering working with a managed services provider like Howard Tech to keep your office tech running smoothly, keep these best practices in mind.
Be Clear About Expectations for Your Managed Services Provider
As with any other client or contractor, outlining clear expectations for your MSP is essential. Some companies entrust their MSPs with procuring hardware for employee onboarding, securing data on-site and in the cloud, and maintaining in-office internet connectivity and firewalls. Advising, projecting, training, and budgeting are additional support services valued by companies. Others simply want a place to turn when their computers stop working. Establish the scope of your working relationship with your MSP and remain in close communication to ensure that everyone’s expectations are clear.
Give Your Managed Services Provider the Full Picture
While your business is probably self-explanatory to you, it may seem incredibly complicated to an outsider. The same thing goes for your current IT environment. By giving your managed services provider an inside look into the way your business operates, the audience you serve, and which applications are mission critical, you can provide them with an understanding of 1) what your current IT setup looks like 2) what your company needs from its tech and 3) what software you need to function.
Just as your business can seem complicated from an outside perspective, the nuances of cybersecurity and network administration can be challenging to keep up with. If you have any questions about your IT environment or upgrades, ask your MSP. It’s their job to advise you and keep your tech running, and that includes making sure that your devices and infrastructure are meeting your needs in a way that you and your staff members understand. Maintaining an open dialogue and asking questions when necessary is crucial for a productive relationship with your MSP.
Keep Calm During Emergencies and Unplanned Outages
One of the main reasons that many business owners choose to work with a managed services provider is to stay prepared for unexpected technological hiccups. Power or internet outages, server crashes, phishing attacks, and other problems can be stressful for any business. Still, those that work with an MSP should remain calm and let their team of professionals handle the situation. While it may take some time and effort, your managed services provider will work with you to ensure that your company can successfully overcome any tech obstacles that come your way.
Need a Managed Services Provider? Choose Howard Tech Advisors.
The team at Howard Tech Advisors is committed to providing managed services and customized IT solutions to our clients in Howard County, Baltimore, Columbia, and Ellicott City. We specialize in managed IT services for small and midsize businesses, particularly those near our office in Elkridge, Maryland. To learn more about our business and our work in the community, contact us at (410) 997-2500 or visit our website. Follow us on Facebook, LinkedIn, and Twitter to stay up-to-date on our service offerings and tech tips.