Working with a new team for managed IT services can be an exciting prospect. Your new managed services provider can help you transform your technological infrastructure, bolster your security strategies, and improve company operations as a whole. Still, some business owners who are unfamiliar with managed IT services can find the process of starting a new business relationship daunting. This simple four-step approach is a popular way to address new clients and challenges in managed IT services. As with anything “new”, be ready to listen to recommendations, ask questions, and be willing to make some changes and updates.
A Starting Point for Managed IT Services: Assess the Existing IT Infrastructure
Virtually every MSP/client relationship begins with a thorough and honest assessment of the company’s existing tech. Network security, disaster recovery plans, firewalls, device ages, line of business applications, and other critical aspects of the current technological infrastructure must be inspected with a fine-toothed comb. Clients and their service providers must have open, honest discussions about which products and procedures work well, what can be improved upon, and where the long-term tech strategy may go.
Mitigate Risks and Fix Urgent Security Issues
Once all of the client’s cards are on the table, the MSP must spring to action to address any security vulnerabilities. These IT professionals strive to mitigate threats to privacy and connectivity by implementing more robust security measures, ensuring that backup systems are in place, and detailing any potential issues that may arise in the future. Even if a client’s systems are protected today, some devices and programs may become obsolete in a few months or years. It’s an MSP’s responsibility to ensure that clients are not left high and dry when this happens.
Streamline Day-to-Day Operations
After a managed IT services team remediates a client’s system’s flaws and vulnerabilities, the next step is often to streamline daily operations. How does the company bring new employees into the network? How does the client distribute, prepare, and keep track of company devices? Is there an existing protocol for removing authorized users? MSPs and their clients work together to create efficient procedures for these important tasks. Things like software updates and tech issues can bring any office to a grinding halt, but an experienced team of professionals can limit the inconvenience associated with these everyday occurrences.
Planning Ahead with a Managed IT Services Team
Finally, clients can rest easy knowing that their MSP keeps a finger on the pulse of their devices, software, and current tech trends. New scams and vulnerabilities pop up each week, and professionals in managed IT services are responsible for keeping their clients protected and connected. Regular or annual client business reviews provide for open communication on where things are and support overall budget planning initiatives. Whether a client’s needs are changing or the world is simply changing around them, an MSP can ensure that technology helps and doesn’t hinder a company’s operations.
Choose Howard Tech Advisors for Managed IT Services
The team at Howard Tech Advisors is committed to providing managed services and customized IT solutions to our clients in Howard County, Baltimore, Columbia, and Ellicott City. We specialize in managed IT services for small and midsize businesses, particularly those near our office in Elkridge, Maryland. To learn more about our business and our work in the community, contact us at (410) 997-2500 or visit our website. Follow us on Facebook, LinkedIn, and Twitter to stay up-to-date on our service offerings and tech tips.