Technical Support Tips: 5 Tools to Use While Working Remotely

Technical Support Tips: 5 Tools to Use While Working Remotely

Working with a technical support team and these smart solutions can help your business tackle all of the challenges of working remotely.

If you’ve shifted towards remote work over the last few months, you are not alone. Many Americans have been working from home since the start of the COVID-19 pandemic, and the sudden reliance on secure remote working options has thrown professionals in every industry for a loop. Technical support staff members are more important now than ever. Fortunately, there are plenty of smart solutions that can help your team tackle all of the challenges of working remotely.

Talk to Your Technical Support Team About a Reliable VPN

A virtual private network (VPN) is essential in today’s remote workplace, particularly for businesses that handle sensitive information. VPN connections allow workers to access their office’s private networks through any internet connection. Typical VPN sessions are encrypted, allowing individuals to access important data securely from home.

Collaborate With Microsoft Office 365 or G Suite

One of the biggest benefits of working in an office environment is the ability to collaborate with one’s peers, and technology has allowed companies to embrace collaboration in the digital realm. Microsoft 365 hosts a variety of features that enable multiple users to work on the same task, as does G Suite. While Microsoft’s offerings are available in desktop versions, Google’s G Suite exists (for the most part) in their online platform. Both Microsoft 365 and G Suite feature word processing, spreadsheet, and presentation programs in addition to video call and chat features.

Technical Support Tips: 5 Tools to Use While Working Remotely

These helpful programs can help your staff members overcome the challenges of working from home.

Consider a Robust Task Management System

While a communal whiteboard in the conference room might work for some businesses, remote work has encouraged many people to explore tech-based task management options. Programs like Asana, Trello, and Basecamp allow teams to document their projects in ways that track progress and hold people accountable, all online. Whether your office is looking for a simple, shareable to-do list or a program that integrates Office 365 and Google Drive, there are plenty of task management systems available to suit any company’s needs.

Invest in Comprehensive Antivirus Protection

Technical support professionals often encourage the use of antivirus programs and installing routine system updates, but these practices have never been more vital. When companies move their operations online over a short period of time, security vulnerabilities can appear. Working with a managed IT services provider for all of your technical support needs can help protect your team’s data, even as people work from home.

Stay in Contact With an Office Chat Program

Finally, consider utilizing a messaging program for quick questions and office chats. Platforms like Microsoft Teams, Slack and G Suite offer multiple rooms or channels, allowing teams to focus on specific tasks in individual chat rooms. Video calls and virtual meetings allow your team to get that crucial time face-to-face while limiting the risks associated with in-person meetings.

Follow for More Technical Support Tips From Howard Tech Advisors

The team at Howard Tech Advisors is committed to providing managed services and customized IT solutions to our clients in Howard County, Baltimore, Columbia, and Ellicott City. We specialize in managed IT services for small and midsize businesses, particularly those near our office in Elkridge, Maryland. To learn more about our business and our work in the community, contact us at (410) 997-2500 or visit our website. Follow us on Facebook, LinkedIn, and Twitter to stay up-to-date on our service offerings and tech tips.