If you’ve been looking for ways to minimize overhead, maximize efficiency, and keep your business running smoothly, outsourced IT may be the right choice for your organization. By leaving your IT department in the hands of trained and qualified experts, you’ll have more time to focus on running your business instead of managing a department that you don’t fully understand. While outsourcing can provide many benefits, it’s important to ensure that you work with the right tech company who can meet the needs of your business.
Define What You Want to Achieve
While you don’t need to create an exhaustive list of every task you’ll need your IT company to own, defining your goals at the outset will help you choose a provider who can effectively meet your needs. Consider what is most important to your business and what brings you to the conclusion that you need external IT help. For example, if your business is growing and you are hiring more staff perhaps you could benefit from training to help mitigate some of the repeated IT questions or problems.
Look for an IT partner that not only meets your needs, but one that brings ideas and IT strategies to the table that you didn’t consider. Any successful IT provider is aware of the many business problems companies face with their technology – remote access, backup and disaster recovery, security, optimal phone and internet providers, etc.
Focus on Experience
When it comes to choosing an outsourced IT provider, experience goes a long way. After all, you want to work with a company that has the skills, experience, and resources to handle any problem as soon as it comes up. Before deciding on a vendor, be sure to ask about their experience, find out how long they’ve been in business, and request references from current clients in to find out what it’s really like to work with them. It would even more beneficial to talk to a client in a similar industry to discuss specifics.
Ensure Good Communication
Technology issues can arise at any moment, so your provider will need to be available when you need them. Be sure to ask any companies you are vetting about their communication channels.
- Do they make it easy to get in touch?
- What are their support hours? What happens if something happens after hours?
- Do they offer a single point of contact for your queries?
- What is their typical response time?
- How do they offer customer support? (i.e. by phone, an online portal, email, etc.).
The more available your outsourced IT provider is, the more likely they’ll be able to offer the support you need, when you need it.
HOWARD TECH ADVISORS: YOUR PARTNER IN TECH
At Howard Tech Advisors, we manage your IT infrastructure so that you don’t have to. Whether you need assistance creating a disaster recovery plan or you’d like to outsource your IT needs, we can help! Keep up with our weekly blog to stay up-to-date on the latest tech trends, security information you need to know to stay safe online, and tips and tricks to effectively navigating an increasingly mobile world.