Let’s be honest: Most people don’t possesses strong tech skills. If you’re tired of losing out on valuable business due to excessive downtime or frequent technical issues that you can’t seem to problem-solve, working with a tech support company will provide you with the support you require so that you can focus on other areas of your business that demand your attention. However, we’ve all heard horror stories of inept IT companies that overcharge for their services and aren’t available when you need them most. To choose the right tech support company for your business and ensure that your needs are met professionally and reliable, it’s important to ask the right questions before deciding on a provider. Learn more in today’s blog, below.
Tech Support Questions to Ask
Before choosing a tech support provider, be sure to ask the following questions to determine whether they’re equipped to meet your needs.
- How well do you work with others? Technology problems are stressful and your tech support provider will need to be able to work with you and your employees even when tempers are short.
- How do you handle tech support requests? Your provider’s help desk needs to be well-managed to ensure that you receive the support you require as efficiently as possible. Do they utilize a ticket system that ensures nothing gets lost in the mix, or do they rely on chat logs and post-it notes to stay organized?
- What services do you provide when you’re not responding to help desk requests? If your tech support company only springs into action when there’s an emergency and spends the rest of their time playing videogames, run the other way! The company should be willing to assist with ongoing tasks such as device setup and maintenance, making your employees aware of emerging technologies, and creating long-term plans for your company’s ongoing tech needs.
By asking the right questions before settling on a tech support provider, you can be confident that the company you choose will be there to provide the support you need, exactly when you need it.
HOWARD TECH ADVISORS: YOUR PARTNER IN TECH
At Howard Tech Advisors, we manage your IT infrastructure so that you don’t have to. Keep up with our weekly blog to stay up-to-date on the latest tech trends, security information you need to know to stay safe online, and tips and tricks to effectively navigating an increasingly mobile world.