At the center of many successful businesses is their approach to building and maintaining customer relationships. The more your salespeople, customer service representatives, and executives know about an individual customer, the better your relationship will be. Salesforce.com, one of the most powerful Customer Relationship Management (CRM) platforms available, can dramatically improve your organization’s ability to track customer information and respond to their needs.
Salesforce.com operates as a cloud-based, highly flexible system which can easily be customized to match your unique business processes. The Howard Tech team has been implementing the Salesforce platform for companies across Maryland in Howard County, Baltimore, Columbia, Ellicott City, Jessup, Hanover, Linthicum, Annapolis, Laurel, Elkridge and Fulton since the year 2000, across a wide range of industries:
- Accounting and Tax Services
- Human Resources
- Private Equity
- Real Estate Services
- Retail Merchandising
- Technology Services
- Wealth Management
- Wireless Carrier Services
Although Salesforce.com is a powerful, flexible tool that is ideal for many industries, we have expertise with other Customer Relationship Management (CRM) platforms, including ACT! and Akubo CRM. We are vendor-neutral and committed to offering you accurate, reliable advice to inform your decision when selecting a CRM platform.
Benefits of Salesforce.com Customer Relationship Management (CRM) Platform
Salesforce.com has superior functionality and integration, making it easy to share customer data amongst several departments and generate a variety of statistical reports. The cloud-based platform is capable of running on any browser, mobile device, desktop or tablet.
Customization and Flexibility
Analytics and reports are customized to the specific requirements of your users. This flexibility is what allows Salesforce.com to integrate into a wide array of industries and business models.
Your employees need not be technically-inclined to get the most out of Salesforce. This ease of use is critical in getting your employees to adopt the procedures you establish.
Excellent User Resources
Salesforce provides informative and educational article and blog posts, regularly conducts educational webinars, and hosts its own YouTube channel with instructional videos which cover a complete array of subjects. Salesforce also publishes a completely comprehensive Internet-accessible user guide. Salesforce also has an extensive market of independent applications that offer expanded functionality.