What We Do

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Our Team

When you work with HTA, you will have our entire staff behind you.   From field engineers, remote support desk, and our project team, we employ some of the brightest minds in Maryland to ensure your technology runs smoothly and at peak performance.

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Documentation

Chances are you have records, documents, emails and books with information and passwords relating to your IT environment.   Part of our on-boarding process is to consolidate those records, and keep them organized and updated.

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Examples of our work

A picture is worth a thousand words.   Take a moment and browse our before and after gallery to see the difference HTA will make.

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What our service includes

Howard Tech’s Managed Services is effectively an “IT Department as a Service”, where you acquire the business, technical, and staffing breadth of a complete IT Department at a fraction of the cost.

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Manged vs Hourly?

Our managed services model works for most companies, but it’s not a one-size-fits-all.  Howard Tech has worked with businesses on an hourly basis when it’s the best thing for them.  We believe relationships are formed by earning trust and offering unbiased advice. If your business has needs that are best met on an hourly basis, we’ll say so. If our managed services model makes more sense, we’ll tell you that.

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How to open a ticket

We offer multiple ways to open a support ticket.  Send us an email, leave us a voicemail, log in to our support portal and create a new ticket from there.

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Keeping track at a high level

As we have grown over the years, we’ve looked for a solution for a “snapshot” of how we are doing.   Recently, Howard Tech has implemented BrightGauge, a software tool that gives us an overview of our ticket load at any moment in time.

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The purchasing process

You will never receive an unexpected invoice…  From monthly services, to one time projects, you will approve every charge before we move forward.

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Backup hardware on hand

Internet go down?  Critical desktop fail and you need a replacement immediately?   HTA keeps various items in stock for most emergency scenarios you may have.

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What we do behind the scenes

Sharing information is at the core of what you do, and your network and security systems make your job possible. We engineer network and security systems to meet your needs for accessibility and security with the best, most economical tools available.

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The backup process

Disaster recovery acts as an insurance policy for one of your most important business assets – your data. Unlike many other assets, your data is irreplaceable. If your organization doesn’t have a reliable backup and disaster recovery strategy that’s suited to your unique operations, you’re exposing this irreplaceable asset to tremendous risk.

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Security, we take it seriously

The information you access and share is at the core of what you do, your network and security systems are the key elements that make your job possible and keep your data safe. Your network should be engineered to meet your needs for accessibility and security with the best tools available at the lowest price possible.

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